Information we collect when you place an order on our website
We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
Information collected when you place an order
Mandatory information
When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable), billing name, and information about your browser.
If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.
Legal basis for processing
Necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract
We need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations.
Legal basis for processing
Compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation
We have a legal obligation to issue you with an invoice for the goods and services you purchase from us and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions.
Optional information
We also collect optional information from you, such as your phone number or information about how your experience was in the form of a survey. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.
If you do not supply the optional information requested at checkout, such as phone number. we will not be able to contact you by phone or SMS.
Legal basis for processing
Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation.
Legitimate interests
Finding out how a customer’s experience was to improve your business’ website or to be able to contact the customer by phone in relation to their order.
Legal basis for processing
Your consent (Article 6(1)(a) of the General Data Protection Regulation).
Legitimate interests
You consent to us processing any optional information you provide by submitting that information to us.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent (Signifyd Inc. Your payment will be processed by Shopify Payments.
Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link(s): Shopify Payments: https://pay.shopify.com/tos-privacy-policy
Signified: https://www.signifyd.com/privacy/
Transfer and storage of your information
Shopify Payments is located in Canada. Information relating to the processing of your payment is stored outside the European Economic Area on our [third party payment processor’s servers in Canada and the United States.
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Legal basis for processing
Necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract
To fulfil your contractual obligation to pay for the goods or services you have ordered from us.
Marketing communications
At checkout and upon first arriving to the site you will have the option of receiving marketing communications from us.
Our similar goods and services
You can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by ticking a box to opt out or clicking ‘unsubscribe’ in any email from us.
Legal basis for processing
Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests
Direct marketing and advertising our products and services.
Transfer and storage of your information
We use a third party service to administer our mailing list, Klaviyo, Inc. Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our third party mailing list provider’s servers in the United States. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Use of web beacons [and similar technologies] in emails
We use technologies such as web beacons (small graphic files in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve.
For more information on how we use web beacons in our emails, see our cookies policy which is available here: https://Luxzones.com/pages/cookie-policy
For more information about our third party mailing list provider and they use web beacons, please see their privacy policy which is available here: https://www.klaviyo.com/privacy
Our goods and services
You can opt in to receiving marketing communications from us in relation to our goods and services by email ticking a box indicating that you would like to receive such communications during checkout or at any time while browsing the site by entering your email address into our newsletter sign-up form.
We will send you marketing communications in relation to our goods and services only if you opt-in to receive them.
Legal basis for processing
Consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent
You give your consent to us sending you information about our goods and services by signing up to receive such information in accordance with the steps described above.